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GENERAL TERMS & CONDITIONS OF SALE

Shelt.com is the property of SHELT. A limited company, with its head office at 31 Rue Frédéric Mottez, Lille (59000), France, registered at the Company Register (RCS) for Lille Métropole under the number 83251271900010,  Inter-community VAT number FR17832512719. These general terms of sales apply to all orders through the Web site. These terms are subject to modification and updates; accordingly, the terms applicable to product orders by customers are those applicable on the date of the order on the Web Site.

I. THE CUSTOMER

To be a Customer of the Web site you must be a consumer, of legal age and with full legal capacity or to be authorised by your parents to order on the Web site. The personal information you give to SHELT. when opening your customer account or upon any order you may place must be complete, accurate and up to date. SHELT. would not be responsible for undelivered products should the data prove incorrect. SHELT. reserves the right to cancel any order should the IP address of the customer be located in a country different from the billing and/or delivery address.
II. THE PRODUCTS
The products offered for sale are those featured on the Web site. SHELT. makes every effort to accurately present and describe the products to inform the Customer at best. It is, however, possible that the Web site may contain minor errors, which you recognise and accept. In the event of any non-compliance of the product delivered with its description on the Web Site, SHELT. agrees to remedy such non-compliance by either exchange or pay back (totally or partly) the invoiced product.

III. ORDERING PRODUCTS

The acceptance of orders placed on the Web Site is subject to compliance with the procedure set up by SHELT. This takes the form of a series of succeeding screen pages indicating the steps to be taken by customers to validate their order. You will have the possibility, before final validation of your order, to verify the order details and the total price, and to correct any possible errors, before confirming it and expressing your acceptance. Every confirmed order applies as a sale contract and an acceptance of all the present stipulations.
SHELT. is entitled to refuse any order made by a customer with whom a dispute exists in connection with the payment of a former order, as well as any order that is not compliant with these general terms of sale. In such cases, SHELT. will inform the customer by e-mail. Unless the customer contacts us to correct the error or the non-compliance with these general terms of sale, we reserve the right not to process the order.
Once you have validated your order, SHELT. will promptly confirm receipt by sending you an e-mail to the address provided to us. In that aim, you formally accept the use of e-mail by SHELT. to confirm the content of your order. This confirmation e-mail will include all of the information provided by you, as well as the accepted price and terms of payment with an indication, as the case may be, of any possible difficulties or reservations in respect of the order. For each product, you will also receive, upon delivery, written confirmation of the price paid and of the shipping fees applicable to you.

IV. PRICE AND TERMS OF PAYMENT

A. CHOICE OF PRICE

The prices displayed on the Web site are in Euros, shipping excluded. The total price of the order (shipping fees included) is mentioned in the Shopping Bag. SHELT. reserves the right to modify the prices at all times but the prices invoiced to customers are those applicable on the date of the order, subject to stock.
IMPORTANT: For all orders shipped outside the EU, the customer will be responsible for any import duties or taxes charged by customs and any carrier-related fees. Any additional charges will be collected from the customer by the shipping carrier chosen at the time of delivery. No customs duties on orders to the US.
 
B. PAYMENT METHODS

Products ordered must be fully paid on the day on which they are actually ordered. Payment of purchases can be made by credit card or via the Apply Pay system. In this case, the customer proceeds to a dedicated area made available by a banking institution or via the Apple Pay application, which ensures the security and full recording of the payment order. Data registered and saved by SHELT. act as a proof of order and of all transactions done. Data registered by the payment system act as a proof of the financial transactions.


V. DELIVERY

SHELT. will make delivery to the address you give in your order, it being specified that this must be your place of residence or that of any other individual of your choice (deliveries will not be made to hotels or PO boxes).
  1. Shipping times
 
  • France and the European Union:
Colissimo, delivery takes between 2 and 5 days : 5 euros
Free delivery on orders of 150€ or over
  • Other zones:
Colissimo, delivery takes between 5 and 12 jours : 5 euros
Free delivery on orders of 150€ or over
To ensure the lead times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as, inter alia, road number, building number, staircase number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.
Mentioned lead times are indicative of the average time to process order and to delivery it. SHELT. would not be held responsible for a delayed delivery due to external causes, including possible extra delays due to customs opperations or delayed payments.
  1. Customs duties outside of the European Union
For each order delivered ouside of the EU, the customer must pay all importation taxes or customs and possible charges levied by transporters
  1. Damages
If orders are delivered damaged (already opened, missing products...), the Customer must notify the transport service and SHELT., by any means possible, and his/her refusal of the product within 3 days of the delivery.
 
VI. RETURNS & EXCHANGES

SHELT. is committed to providing products of the highest quality. If you are not satisfied with your order, we commit ourselves to offer an exchange or refund of the products concerned under the below conditions.
The right of retraction does not apply to artificial persons (i.e. companies).
Returns and exchanges are accepted within 20 days after the date of reception of your order.
The products must still be in their original packaging and in their original condition (i.e. not worn, washed, ironed, altered or soiled).
For each return, please send an e-mail to: team@shelt.shop stating the reason for the return. Our customer service will provide for all necessary instructions with the return adress as well as a return authorization number that needs to be stated on the return package.
Shelt. will reimburse merchandise returned under the conditions below within 5 working days from the date of reception of the returned merchandise. Returns to be reimbursed (in accordance with the conditions below) : the buyer will be fully reimbursed both the purchase amount and the delivery costs, in accordance with the Châtel Law.  The delivery costs for returns are also free within the European Union (they must be paid by the buyer outside of the European Union).
 
In the event that damaged goods are returned, SHELT. will return these to the purchaser, who will then be required to pay the delivery costs.

VII. WARRANTIES

Every order is submitted to the Customer's acceptance of the terms & conditions of use, which are subject to French law. In case of litigation, a French Court shall have the exclusive jurisdiction to resolve it. In case of problem or complaint, the Customer may address to the Customer Service department to find a mutual agreement.

VIII. USE OF YOUR INFORMATION

SHELT. collects personal data on the Web site required for processing orders. Such data may be communicated, in whole or in part, to our service providers involved in fulfilling the order. Customers are informed that such personal data are also collected by bodies in charge of analysing orders and fighting against credit card fraud. In accordance with Act no. 78-17 of January 6, 1978 on automated data processing, files and civil liberties, you have the right to access, modify, correct, oppose and delete personal data concerning you.

 
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